Sue Reninger taught me a valuable lesson in client relations that is useful in both business relationships and personal relationships. I've re-learned this past week why it is necessary, when faced with an emotional client, to strip that emotion away and look only at the facts.
By and large, people are emotional due to a variety of issues in our country today. With low consumer confidence, confusion on the economic stability and a heighten awareness of the political stage, clients fear for their own personal future and that of their company's. These two factors combined make for a very emotional person that can easily react unacceptably when triggered by such important topics like money.
I would encourage others to practice this important skill whenever possible in order to communicate more effectively.
Thanks, Sue!
KLP
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